POPIA Privacy Policy
Last Updated: 31 July 2026
1. Introduction
Zimbi (Pty) Ltd (“Zimbi”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit www.zimbi.co.za, purchase products, subscribe to our newsletter or contact us.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Name and surname
- Email address
- Mobile or telephone number
- Delivery and billing addresses
- Order history
- Firearm licence information where required by law
- Communication preferences
- IP address
- Browser information
- Website usage information through cookies
3. How We Use Your Information
We use your information to:
- Process and deliver orders
- Verify customer information where legally required
- Respond to enquiries
- Provide customer support
- Send order confirmations
- Send newsletters and promotional offers where you have consented
- Improve our website and customer experience
- Comply with South African legal and regulatory requirements
4. Marketing Communications
If you choose to subscribe to our newsletter, your email address will be securely stored in our email marketing platform.
You may unsubscribe at any time by clicking the unsubscribe link included in every marketing email.
5. Sharing Information
We do not sell your personal information.
Your information may be shared only where necessary with trusted service providers including:
- Courier companies
- Payment service providers
- Website hosting providers
- Email marketing providers
- Professional advisers
- Regulatory authorities where required by law
All service providers are required to protect your information appropriately.
6. Cookies
Our website uses cookies to:
- Remember preferences
- Improve website performance
- Analyse website traffic
- Enhance your browsing experience
You may disable cookies in your browser, although some website functionality may be affected.
7. Information Security
We take reasonable technical and organisational measures to protect your information, including:
- Secure encrypted connections (HTTPS)
- Access controls
- Secure hosting
- Regular software updates
- Firewall protection
- Monitoring for unauthorised access
While we strive to protect your information, no online system can guarantee absolute security.
8. Your Rights
Under POPIA you may:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion where legally permissible
- Withdraw consent for marketing communications
- Object to certain processing of your information
- Lodge a complaint with the Information Regulator of South Africa
9. Retention of Information
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Maintain appropriate business records
Certain information relating to firearm transactions may be retained for longer periods where required by applicable legislation.
10. Third-Party Services
Our website may use trusted third-party services including:
- WooCommerce
- Brevo (email communications)
- Payment service providers
- Courier providers
- Google services (where applicable)
Each provider has its own privacy practices.
11. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:
Zimbi (Pty) Ltd
Unit 1A
Persequor Close
49 De Havilland Crescent
Persequor Technopark
Pretoria
Telephone: 012 349 1662
Email: or****@******co.za
12. Changes to this Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on our website.
Continued use of our website constitutes acceptance of the updated policy.
A couple of recommendations specific to Zimbi
Before we call this version “final”, I’d make two small improvements:
- Add your company registration number (e.g. Zimbi (Pty) Ltd, Registration No. 2012/123456/07) at the top. It reinforces credibility.
- Name your Information Officer. Under POPIA, every company has an Information Officer (typically a director by default). Including the contact person makes the policy more complete.
For example:
Information Officer: Pierre Dalton
Email: or****@******co.za
That gives the policy a much more professional and compliant feel without making it unnecessarily long.